The gatekeeper your IT-stack was missing.
Find out how to go from kickoff to go-live in 2 weeks—without any IT development work—by looking at the examples from Hanwag, ORTLIEB, SPORT 2000 GmbH, and Penguin.
Seamless Integration
Florian Kern
Warehouse and Service Lead at Hanwag
"Thanks to simplysolve's IT concept, we were able to go live within 2 weeks – independent of the ERP project, though the process already gave us valuable insights for that project."
Benefit: Seamless Integration
A new ERP or ticketing system often seems like the obvious solution to customer service problems. However, introducing a new system usually requires a major IT project and often just creates yet another silo.
This is why simplysolve takes the opposite approach: it operates as a separate layer in front of existing tools such as Dixa, Zendesk, Jira or Dynamics 365, working with them rather than replacing them. Repair partners such as Transa or Globetrotter can be flexibly integrated and switched as required, without losing efficiency or having to adjust processes.
New service processes can thus be launched in weeks rather than months. And if systems or partners change behind the scenes, customers won’t even notice.
Read how these companies seamlessly integrated simplysolve:
Ready for every region
With no CRM or ERP integration needed, simplysolve plugs seamlessly into retailers' processes. DHL and the repair partner chosen by SPORT 2000 GmbH are integrated into the workflow automatically. Because the solution works independently of each retailer's systems, it can be deployed as a white-label offering for every region and distribution partner.
CHALLENGE
IT Infrastructure
SPORT 2000 GmbH wanted to stay focused on its core business rather than build and maintain its own infrastructure. At the same time, the project called for deep expertise in service processes – something generalist digitalisation partners on the market could not offer.
BENEFIT
Specialised SaaS
With simplysolve, SPORT 2000 GmbH has partnered with a specialist in processes involving complex products and special cases – one that keeps delivering ongoing improvements automatically, without creating any further cost or effort.
CHALLENGE
Variety of Systems
The individual regions and distribution partners of SPORT 2000 GmbH each work with their own processes and systems – making a single solution for everyone correspondingly difficult to implement.
BENEFIT
White-Label Solution
A dedicated, white-label-configured version of the flow can be set up for every distribution partner and region – the core logic stays the same, while configuration and branding adapt to each region.
Cross-system and provider-independent
ORTLIEB's existing system landscape – CRM, GLS, email dispatch and local service retailers – is seamlessly integrated with simplysolve. Every request, no matter the topic, is captured digitally and in a structured format, whether it comes from a retailer or an end customer. Automation builds on this: routing, decision-making and handover run without manual intervention.
CHALLENGE
Provider Lock-In
ORTLIEB used to set up all its support forms directly through its webshop provider and integrate them there. That seemed convenient, but created dependency: after switching shop providers, every form had to be rebuilt from scratch.
BENEFIT
Flexible Layer
Running as a layer upstream of the internal systems, simplysolve connects freely and flexibly to CRM, ERP or other systems – even when providers change or the business expands into new countries.
Seamless process, without any IT integration
Without any CRM or system integration, simplysolve seamlessly connects to Penguin's existing process. Every request from customers and retailers is now captured in a structured, digital format. This automatically generates an email optimised for the customer support team. If Penguin wants to add or remove service partners or systems, it can do so easily at any time.
CHALLENGE
Lack of IT Capacity
As a specialised brand with a small team, Penguin did not have the time or the money for a complex IT project.
BENEFIT
Quick Integration
Thanks to the quick integration of simplysolve, high development costs are avoided, and requests are processed and resolved efficiently from day one.
Quick to configure – every time
Hanwag's existing processes and systems for repair, warranty and care requests served as a well-established foundation. As a result, simplysolve was implemented within two weeks, with no development effort and without disrupting established workflows. The new ERP system will simply be connected later, once it goes live.
CHALLENGE
IT Dependence
Legacy systems held back progress. Every improvement depended on larger IT roadmaps and other teams’ priorities, so changes kept getting pushed into the following year.
BENEFIT
Flexibility
As a standalone layer, simplysolve is not a replacement for existing systems, but rather acts as a sort of gatekeeper that remains flexible - even when switching systems, expanding internationally, or implementing new service flows.
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