The gatekeeper your IT-stack was missing.
Find out how to go from kickoff to go-live in 2 weeks—without any IT development work—by looking at the examples from Hanwag, Ortlieb, SPORT 2000, and Penguin.
Seamless Integration
Florian Kern
Warehouse and Service Lead
"Thanks to the IT strategy developed together with simplysolve, we were able to go live within two weeks – independently of our ERP project, for which we’ve already gained some valuable insights along the way."
Benefit: Seamless Integration
simplysolve is the layer your customers interact with. Behind it, you can run any CRM, any ERP, any repair network, any service partner — across any topic, from warranty to spare parts to alterations.
Change them over time, and your customers never notice. Existing infrastructure stays. New tools plug in. No IT project. No replatforming. Just a layer.
Read how these companies seamlessly integrated simplysolve:
Ready for every region
With no CRM or ERP integration needed, simplysolve plugs straight into retailers' processes. DHL and repair partner VSP are brought in automatically. Because it works independently of each retailer's systems, the same solution can be deployed as a white-label offering for every region and distribution partner.
CHALLENGE
IT Infrastructure
SPORT 2000 wanted to stay focused on its core business rather than build and maintain its own infrastructure. At the same time, the project called for deep expertise in service processes – something generalist digitalisation partners on the market could not offer.
BENEFIT
Specialised SaaS
With simplysolve, SPORT 2000 has partnered with a specialist in processes involving complex products and special cases – one that keeps delivering ongoing improvements automatically, without creating any further cost or effort for SPORT 2000.
CHALLENGE
Variety of Systems
SPORT 2000’s individual regions and distribution partners each work with their own processes and systems – making a single solution for everyone correspondingly difficult to implement.
BENEFIT
White-Label Solution
A dedicated, white-label-configured version of the flow can be set up for every distribution partner and region – the core logic stays the same, while configuration and branding adapt to each region.
Cross-system and provider-independent
Ortlieb's existing system landscape – CRM, GLS, email dispatch and local service retailers – is seamlessly integrated with simplysolve. Every request, no matter the topic, is captured digitally and in a structured format, whether it comes from a retailer or an end customer. Automation builds on this: routing, decision-making and handover run without manual intervention.
CHALLENGE
Provider Lock-In
Ortlieb used to set up all its support forms directly through its webshop provider and integrate them there. That seemed convenient, but created dependency: after switching shop providers, every form had to be rebuilt from scratch.
BENEFIT
Flexible Layer
Running as a layer upstream of the internal systems, simplysolve connects freely and flexibly to CRM, ERP or other systems – even when providers change or the business expands into new countries.
CHALLENGE
Service Expectations
Growing customer service expectations create extra operational effort for stationary retailers. Without support from the brand, the service process becomes a disappointment for both retailers and customers.
BENEFIT
Simplified Process
Ortlieb offers retailers automatic problem diagnostics right at the sales counter, plus an integrated logistics process. Customers are satisfied immediately, and the shipping partner collects the parcel the very next day.
Structured intake, without any IT integration
Without any CRM or system integration, simplysolve seamlessly connects to Penguin's existing process. Every enquiry from retailers and customers is now captured in a structured, digital format. This automatically generates an email optimised for the customer support team. If Penguin wants to add or remove service partners, they can do so easily at any time.
CHALLENGE
IT Capacity
As a specialized brand with a small team, Penguin did not have the time or the money for a complex IT project, whether handled in-house or outsourced.
BENEFIT
Structured Intake
With simplysolve, requests are captured digitally and in a structured format, with no IT integration or complex setup necessary. Every case reaches Penguin fully structured by email – ready for immediate handling, with no system interface needed."
Quick to configure – every time
Hanwag's existing processes and systems can be used for repair, warranty and care requests. As a result, simplysolve was implemented within two weeks without any development effort. The new ERP system can just be connected later, once it goes live.
CHALLENGE
IT Dependence
Legacy systems held back progress. Every improvement depended on larger IT roadmaps and other teams’ priorities, so changes kept getting pushed into the following year.
BENEFIT
Flexibility
As a standalone layer, simplysolve is not a replacement for existing systems, but rather acts as a sort of gatekeeper. This allows simplysolve to be configured quickly and remain flexible, even when switching systems, expanding internationally, or implementing new service flows.
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