Your Benefits at a Glance
Entdecke anhand konkreter Beispielunternehmen wie Ortlieb und Hanwag, welchen Mehrwert die Lösung von simplysolve in vier zentralen Bereichen schafft.
Process Automation
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing. The consumer decides. Inside the flow. Not via email.
Customer Experience and Loyalty
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
Seamless Integration
simplysolve is the layer your customers interact with. Behind it, you can run any CRM, any ERP, any repair network, any service partner — across any topic, from warranty to spare parts to alterations.
Change them over time, and your customers never notice. Existing infrastructure stays. New tools plug in. No IT project. No replatforming. Just a layer.
Change them over time, and your customers never notice. Existing infrastructure stays. New tools plug in. No IT project. No replatforming. Just a layer.
Data Intelligence
simplysolve feeds two feedback loops from every request. The first optimises your pricing, acceptance rates and first-level resolution rate. The second gives your product and purchasing teams real insight into construction failures, material weaknesses and what your customers actually need repaired — and what they don't. Insights from repair teams alone only tell ⅓ of the story. We give you all of it.
