Customer Success Stories
How do brands, their partners and customers benefit from automated service processes? Our customers share the challenges they faced – and the value simplysolve created.
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SPORT 2000: Repair prices in real time
Find out how SPORT 2000 GmbH digitised and automated its HOME OF EXPERTS Service – turning repair and cleaning service into a genuine point of differentiation for specialist retailers.
ORTLIEB: 96% of repair requests automated
Find out how the premium provider of waterproof outdoor and cycling bags bundled and automated its service offering with simplysolve – while also creating value for local retailers.
Penguin: Guided setup, continuous learning
Find out how the Zurich-based premium skiwear brand set up structured case intake overnight and now uses its service data to continuously identify improvement opportunities for its products and services.
Hanwag: From kickoff to go-live in two weeks
Find out how Hanwag, the specialist in mountaineering boots, replaced its paper-based repair process with an automated, digital solution in just two weeks.
