Case Studies
Wie profitieren Marken, ihre Partner und Kunden von digitalisierten Serviceprozessen? Die Geschichten unserer Kunden geben Einblick in ihre früheren Herausforderungen und die durch simplysolve geschaffenen Mehrwerte.
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SPORT 2000: Repair prices in real time
Find out how SPORT 2000 digitised and automated its Home-of-Experts offering – turning repair service into a genuine point of differentiation for specialist retailers.
Ortlieb: 96% of repair requests automated
Find out how the premium provider of waterproof outdoor and cycling bags bundled and automated its service offering with simplysolve – while also creating value for local retailers.
Penguin: Guided setup, continuous learning
Find out how the Zurich-based premium skiwear brand set up structured case intake overnight and now uses its service data to continuously identify improvement opportunities for its products and services.
Hanwag: From kick-off to go-live in two weeks
Find out how Hanwag, the specialist in mountaineering boots, replaced its paper-based repair process with an automated, digital solution in just two weeks.
