Every interaction makes your next one smarter.
Find out how historical data can help with setup and how new data can help with optimization by looking at the examples from Hanwag, Ortlieb, SPORT 2000, and Penguin.
Data Intelligence
Martin Esslinger
CEO at Ortlieb
"We can’t make the actual repair any faster. But the process and the whole handling side of it – all the emails and phone calls and back-and-forth questions – those are the real time-wasters. Thanks to simplysolve, we can now resolve them so efficiently and quickly that it’s naturally reflected in our costs too."
Benefit: Data Intelligence
simplysolve feeds two feedback loops from every request. The first optimises your pricing, acceptance rates and first-level resolution rate. The second gives your product and purchasing teams real insight into construction failures, material weaknesses and what your customers actually need repaired — and what they don't. Insights from repair teams alone only tell ⅓ of the story. We give you all of it.
Read how data intelligence helped these companies:
No back-and-forth on the way to a repair
Katja Mendel, Senior Sustainability & Impact Manager at SPORT 2000
"The process developed by simplysolve is designed to work perfectly for retailers and end customers alike – the path to a repair is fast, automatic, and completely free of email back-and-forth."
Transforming a paper-based process into a digital ecosystem
Conversations about the project started early on. SPORT 2000 had already developed a paper-based repair process that involved all the necessary stakeholders, which made it an ideal foundation for going digital. With the Gap Audit package, simplysolve assessed SPORT 2000's IT systems, processes and repair logic, and then derived an implementation plan from the results.
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Saving costs, step by step
Rebecca Müller, Head of Customer Service at Ortlieb
"Even in the first automation loop, simplysolve helped us discover new ways to save costs. Now, in the third loop, we’re taking it even further."
Continuous iteration loops instead of a static system
Ortlieb's switch to a new webshop provider was the ideal moment to introduce simplysolve. Since then, regular analysis of the request data gathered by simplysolve has guided decisions towards profitable service offerings. As an industry first, Ortlieb now offers an all-in-one flow that assesses service requests in real time and routes them straight to the right service provider. After the initial assessment package, Ortlieb has booked and implemented three iterations of the continuous optimisation package to keep improving their offering.
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Package 2: Iteration
Nutzerverhalten wird über simplysolve so gemessen , dass die Margenpotenziale der Services und Produkte sichtbar werden.
Analysis
Service Analysis
Product Analysis
Planning
Review in Dashboard
Improvement Suggestions
Better products, built on service data
Tristan Winkler, Founder of Penguin
"Thanks to the product analysis provided by simplysolve, we've been able to make targeted improvements to every single product we offer, which is already saving us considerable money and resources."
No extra quality-management system necessary
Since 2022, Penguin has used simplysolve to turn everyday service requests into product insights. Several rounds of analysis have now revealed improvement opportunities in every single product. Combined with the sports-engineering expertise of the simplysolve team, these findings improve product quality and lower warranty costs. For the first time, Penguin's engineering team can make product decisions based on real-world data.
Package 2: Iteration
Nutzerverhalten wird über simplysolve so gemessen , dass die Margenpotenziale der Services und Produkte sichtbar werden.
Analysis
Product Analysis
Planning
Improvement Suggestions
Live in two weeks – independent of the ERP
Florian Kern, Warehouse and Service Lead at Hanwag
"Thanks to simplysolve's IT concept, we were able to go live within two weeks – without waiting for the ERP project, yet already gaining valuable insights for it."
Tradition and digitalisation meet in the Alps
Hanwag's sustainability and sales teams knew early on what their service should look like in the future. A Gap Audit showed that this goal could be achieved using the existing IT architecture, without having to wait for the planned ERP migration. The introduction of simplysolve as an additional layer was all that was needed. Based on the audit, a clear roadmap was developed: the product catalogue and service offerings were further refined, and concrete options for the next steps were identified.
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
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