Data Intelligence Headline
Find out how 10 days become 10 minutes by looking at the examples from Hanwag, Ortlieb, Sport 2000, and Penguin.
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
Data Intelligence
Dominnik Solleder
CEO SPORT 2000 GmbH
"My 7 year old kid kan order a high-end reparation and bring it to the post office whilst everything is automatized – this as a fact shows how user-friendly simplysolve is”
Benefit: Data Intelligence
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
Read, how different clients could solve their challenges byadressing the advantages of simplyolve.
No back-and-forth on the way to a repair
Katja Mendel, Senior Sustainability & Impact Manager at SPORT 2000
"The process developed by simplysolve is designed to work perfectly for retailers and end customers alike – the path to a repair is fast, automatic, and completely free of email back-and-forth."
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Saving costs, step by step
Rebecca Müller, Head of Customer Service at Ortlieb
"Even in the first optimisation loop, simplysolve helped us discover new ways to save costs. Now, in the third loop, we’re taking it even further."
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Package 2: Iteration
Nutzerverhalten wird über simplysolve so gemessen , dass die Margenpotenziale der Services und Produkte sichtbar werden.
Analysis
Service Analysis
Product Analysis
Planning
Review in Dashboard
Improvement Suggestions
Improvements through product analysis
Tristan Winkler, Head of Product at Penguin
"simplysolve’s product analysis has helped us make improvements to every product, saving money in future."
Package 2: Iteration
Nutzerverhalten wird über simplysolve so gemessen , dass die Margenpotenziale der Services und Produkte sichtbar werden.
Analysis
Product Analysis
Planning
Improvement Suggestions
Live in 2 Wochen – unabhängig vom ERP
Florian Kern, Head of Repair bei Hanwag
"Mit der von simplysolve erarbeiteten IT-Strategie konnten wir innerhalb von 2 Wochen live gehen – unabhängig vom ERP-Projekt, für das wir dabei aber schon wichtige Erkenntnisse gewonnen haben.“
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
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Name Vorame, CEO of the company
"Lorem ipsum is guided through a structured flow that identifies the problem and offers the right solution automatically."
Package 1: Gap Audit
Basierend auf 5 Jahren gesammelter Daten stellt das simplysolve implementationsteam sicher, dass die Implementation ein Erfolg wird.
Analysis
IT Analysis
Process Analysis
Planning
Implementation Suggestions
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