Launch with our experience. Grow with your data.
Find out how historical data can help with setup and how new data can help with optimization by looking at the examples from Hanwag, ORTLIEB, SPORT 2000 GmbH, and Penguin.
Data Intelligence
Martin Esslinger
CEO at ORTLIEB
"We can’t make the actual repair any faster. But the process and the whole handling side of it – all the emails and phone calls and back-and-forth questions – those are the real time-wasters. Thanks to simplysolve, we can now resolve them so efficiently and quickly that it’s naturally reflected in our costs too."
Benefit: Data Intelligence
Data makes implementation and ongoing operations a success because every decision is backed by facts. Two consulting packages turn that data into value for your team.
Based on our own data, the Gap Audit gives you a clear picture of your status quo. Drawing on a decade of experience in outdoor retail, sports-product engineering and logistics software, we assess your IT, processes and repair logic, so that you can make the right decisions before setting off in the wrong direction.
Based on the data from your use of simplysolve, Continuous Optimisation keeps improving your products and services. Every request feeds two feedback loops: one optimises pricing, quote acceptance rates and first-level resolution; the other shows where designs and materials fail. On their own, repair teams only see a third of the story. We show you the whole picture.
Read how data intelligence helped these companies:
No back-and-forth on the way to a repair
Katja Mendel, Senior Sustainability & Impact Manager at SPORT 2000 GmbH
"The process developed by simplysolve is designed to work perfectly for retailers and end customers alike – the path to a repair or cleaning is fast, automatic, and completely free of email back-and-forth."
Transforming a paper-based process into a digital ecosystem
SPORT 2000 GmbH had already developed a paper-based repair process that involved all the necessary stakeholders, which made it an ideal foundation for going digital. With the Gap Audit package, simplysolve assessed the IT systems, processes and repair logic used by SPORT 2000 GmbH, and then derived an implementation plan from the results.
Consulting Packages Delivered
Package: Gap Audit
To create a transparent basis for decision-making and successful implementation, simplysolve analysed the company's existing setup, backed by expert knowledge and industry insights.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Saving costs, step by step
Rebecca Müller, Head of Customer Service at ORTLIEB
"Both in the initial Gap Audit and in the ongoing Optimisation packages, simplysolve has helped us find new ways to automate our processes and save costs."
Continuous iteration loops instead of a static system
ORTLIEB's switch to a new webshop provider was the ideal moment to introduce simplysolve. Since then, regular analysis of the request data gathered by simplysolve has guided decisions towards profitable service offerings. As an industry first, ORTLIEB now offers an all-in-one flow that assesses service requests in real time and routes them straight to the right service provider. Since the initial Gap Audit, ORTLIEB has booked and implemented three iterations of the continuous optimisation package to keep improving their offering.
Consulting Packages Delivered
Package: Gap Audit
To create a transparent basis for decision-making and successful implementation, simplysolve analysed the company's existing setup, backed by expert knowledge and industry insights.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Continuous Optimisation
To improve the profitability of the service landscape, simplysolve analyses company-specific usage data to enable informed decisions. Continuously.
Analysis
Service Analysis
Product Analysis
Planning
Review in Dashboard
Improvement Suggestions
Better products thanks to service data
Tristan Winkler, Founder of Penguin
"Thanks to the product analysis provided by simplysolve, we've been able to make targeted improvements to every single product we offer, helping us conserve resources – both our own and the planet's."
No extra quality-management system necessary
Since 2022, Penguin has used simplysolve to turn everyday service requests into product insights. Several rounds of analysis have now revealed improvement opportunities in every single product. Based on the sports-engineering expertise of the simplysolve team, these findings improve product quality and lower warranty costs. For the first time, Penguin's engineering team can make product decisions based on real-world data.
Consulting Packages Delivered
Continuous Optimisation
To improve the profitability of the service landscape, simplysolve analyses company-specific usage data to enable informed decisions. Continuously.
Analysis
Product Analysis
Planning
Improvement Suggestions
Live in two weeks – independent of the ERP
Florian Kern, Warehouse and Service Lead at Hanwag
"Thanks to simplysolve's IT concept, we were able to go live within two weeks – without waiting for the ERP project, yet already gaining valuable insights for it."
Tradition and digitalisation meet in the Alps
Hanwag's sustainability and sales teams knew early on what their service should look like in the future. A Gap Audit showed that this goal could be achieved using the existing IT architecture, without having to wait for the planned ERP migration. The introduction of simplysolve as an additional layer was all that was needed. Based on the audit, a clear roadmap was developed: the product catalogue and service offerings were further refined, and concrete options for the next steps were identified.
Consulting Packages Delivered
Package: Gap Audit
To create a transparent basis for decision-making and successful implementation, simplysolve analysed the company's existing setup, backed by expert knowledge and industry insights.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
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