Resolving product service requests before they become support tickets.
Your customers deserve an answer in 10 minutes. Not 10 days. We help outdoor and sports brands reduce customer support costs, eliminate email ping-pong and give every consumer — and every retailer — a guided, automated path to the right solution. Instantly.
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Trusted by leading outdoor brands
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Discover how Ortlieb automated 96% of their service requests.
Before simplysolve, every repair request meant an email. Every email meant back-and-forth. Every back-and-forth meant cost, delay and a frustrated customer. Not anymore.
Your Benefits
Process Automation
Stop managing tickets. Start resolving requests.
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing.The consumer decides. Inside the flow. Not via email.
Data Intelligence
Every interaction makes your next one smarter.
simplysolve feeds two feedback loops from every request. The first optimises your pricing, acceptance rates and first-level resolve rate. The second gives your product and purchasing teams real insight into construction failures, material weaknesses and what your customers actually need repaired — and what they don't.Insights from repair teams alone only tell ⅓ of the story. We give you all of it.
Customer Experience & Loyalty
From frustration to loyalty — in minutes.
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
The triage layer your IT-stack was missing.
simplysolve is the layer your customers interact with. Behind it, you can run any CRM, any ERP, any repair network, any service partner — across any topic, from warranty to spare parts to alterations.
Change them over time, and your customers never notice. Existing infrastructure stays. New tools plug in. No IT project. No replatforming. Just a layer.
We love processes — and the outdoor industry
We didn't build simplysolve for software companies. We built it for brands that make products people use hard, in the rain, on mountains, for years. Brands where a warranty claim is a loyalty moment, not a cost line.
We understand the difference between a repair case and a warranty case. Between a retailer request and a consumer complaint. Between digitalization and automation. That difference is our product.
Ready to resolve service requests the right way?
Join the outdoor brands already turning consumer contacts into insights, loyalty and margin — automatically.
