SPORT 2000: An automated solution in two minutes
Find out how SPORT 2000 digitised and automated its Home-of-Experts offering – turning repair service into a genuine point of differentiation for specialist retailers.
Dominik Solleder, CEO of SPORT 2000
"Looking back over the whole project, I can say that simplysolve always guided us through it professionally, even when there were obstacles along the way. That’s why we’ve achieved a really, really good result together, and we’d definitely recommend simplysolve."
Focus: Process Automation
From cost trap to margin gain
CHALLENGE
High Costs
Because of the logistical effort and handling required at the retailer, customer service – and repairs in particular – incurred high costs, making it an unattractive business model from a margin perspective.
BENEFIT
Online Flow
An intelligent online flow maps the entire repair process from start to finish and brings in the necessary external partners, so customers can book a repair themselves with full cost transparency. Only the invoice is still issued manually.
CHALLENGE
Unwashed Products
Unwashed products used to lead to a significantly higher number of follow-up questions, longer processing times, and correspondingly frustrated service staff throughout the repair process.
BENEFIT
Cleaning Service
The option to book a cleaning service directly alongside a repair or warranty request ensures that products either arrive already washed, or are forwarded straight to a paid cleaning service – with a margin boost as a bonus.
Focus: Customer Experience and Loyalty
Solution and cost, in real time
CHALLENGE
Complex Requests
A simple, digital way to access repairs simply didn’t exist – requests either caused a lot of manual effort and follow-up questions, or had to be made in person at a specialist retailer.
BENEFIT
Automated Service
Customers get a suitable solution proposal, including configuration options and costs, in real time – as a fully automated service usable across many digital and physical touchpoints.
Book a consultation to implement the optimal customer experience, tailored to your products and solutions.
Focus: IT Implementation
Software with process know-how, as a service
CHALLENGE
IT Strategy
SPORT 2000 lacked the capacity to build its own infrastructure. Due to a lack of service-process-specific knowledge, working with generalist external digitalisation partners on the market was also out of the question.
BENEFIT
Specialised SaaS
simplysolve specialises in processes involving complex products and special cases, and keeps delivering ongoing improvements automatically, without creating any further cost or effort for SPORT 2000.
CHALLENGE
Variety of Systems
SPORT 2000’s individual regions and distribution partners each work with their own processes and systems – making a single solution for everyone correspondingly difficult to implement.
BENEFIT
White-Label Solution
A dedicated, white-label-configured version of the flow can be set up for every distribution partner and region – the core logic stays the same, while configuration and branding adapt to each region.
Focus: Data Intelligence
No back-and-forth on the way to a repair
Katja Mendel, Senior Sustainability & Impact Manager at SPORT 2000
"The process developed by simplysolve is designed to work perfectly for retailers and end customers alike – the path to a repair is fast, automatic, and completely free of email back-and-forth."
Package 1: Gap Audit
Based on five years of collected data, the simplysolve implementation team ensures that the implementation is a success.
Analysis
IT Analysis
Process Analysis
Repair / Warranty / CS Analysis
Planning
Review in Dashboard
Implementation Suggestions
Download our 2-Pager Service Checklist
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