IT Implementation headline
Find out how 10 days become 10 minutes by looking at the examples from Hanwag, Ortlieb, Sport 2000, and Penguin.
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
IT Implementation
Dominnik Solleder
CEO SPORT 2000 GmbH
"My 7 year old kid kan order a high-end reparation and bring it to the post office whilst everything is automatized – this as a fact shows how user-friendly simplysolve is”
Benefit: IT Implementation
Today, consumers wait days for a response they don't understand, from a support team that can't fully help them. With simplysolve, they get a clear answer, a fair solution and a confirmed next step — in under 10 minutes. That's not just good service. That's why they come back.
Read, how different clients could solve their challenges byadressing the advantages of simplyolve.
Software with process know-how, as a service
CHALLENGE
IT Strategy
SPORT 2000 lacked the capacity to build its own infrastructure. Due to a lack of service-process-specific knowledge, working with generalist external digitalisation partners on the market was also out of the question.
BENEFIT
Specialised SaaS
simplysolve specialises in processes involving complex products and special cases, and keeps delivering ongoing improvements automatically, without creating any further cost or effort for SPORT 2000.
CHALLENGE
Variety of Systems
SPORT 2000’s individual regions and distribution partners each work with their own processes and systems – making a single solution for everyone correspondingly difficult to implement.
BENEFIT
White-Label Solution
A dedicated, white-label-configured version of the flow can be set up for every distribution partner and region – the core logic stays the same, while configuration and branding adapt to each region.
Wollen wir hier einen Erklärtest zum IT-Diagramm einfügen?
Cross-system and provider-independent
CHALLENGE
Provider Lock-In
Ortlieb used to set up all its support forms directly through its webshop provider and integrate them there. That seemed convenient, but created dependency: after switching shop providers, every form had to be rebuilt from scratch.
BENEFIT
Flexible Layer
simplysolve runs as a layer upstream of the internal systems. It connects freely and flexibly to CRM, ERP or other systems – even when providers change or the business expands into new countries.
CHALLENGE
Service Expectations
Growing customer service expectations create extra operational effort for stationary retailers. Without support from the brand, this turns into a time-drain and/or a loss of customer satisfaction.
BENEFIT
Simplified Process
Ortlieb offers retailers automatic problem diagnostics right at the sales counter, plus an integrated logistics process. Customers are satisfied immediately, and the shipping partner collects the parcel the very next day.
Beschreibung zum IT-Diagramm?
Structured intake, without any IT integration
CHALLENGE
IT Capacity
Penguin had neither the capacity nor the required budget for its own IT project. Integrating with internal systems was therefore never an option for them.
BENEFIT
Structured Intake
simplysolve captures requests digitally and in a structured format, with no IT integration or setup complexity required. Every case reaches Penguin fully structured by email – ready to go, with no system interface needed.
Wollen wir hier ein Beschreibung zum IT-Digramm?
Schnell konfiguriert – immer wieder
CHALLENGE
IT-Abhängigkeiten
Legacy-Systeme bremsten den Fortschritt. Jede Verbesserung hing von größeren IT-Roadmaps und den Prioritäten anderer Teams ab – Anpassungen verschoben sich so immer wieder ins nächste Jahr.
BENEFIT
Flexibilität
simplysolve läuft als eigener Layer vor den bestehenden Systemen, nicht als Ersatz, und lässt sich schnell konfigurieren. So passt sich die Lösung auch flexibel an neue Systeme an, sei es bei Internationalisierung oder neuen Service-Flows.
Buche eine Beratung zu dezentraler IT-Architektur und kosteneffizienten Tools.
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CHALLENGE
Headline
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing. The consumer decides. Inside the flow. Not via email.
BENEFIT
Headline
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing. The consumer decides. Inside the flow. Not via email.
CHALLENGE
Headline
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing. The consumer decides. Inside the flow. Not via email.
BENEFIT
Headline
Every consumer and retailer contact — warranty, repair, spare parts, DIY, alteration, washing, feedback — is guided through a structured flow that identifies the problem and offers the right solution automatically. No inbox. No ping-pong. No manual routing. The consumer decides. Inside the flow. Not via email.
Lorem ipsum is guided through a structured flow that identifies the problem and offers the right solution automatically.
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